COVID-19 Information

Safety is a top priority during our treatments and you can rest assured knowing Innate Therapies is doing everything possible to maintain a hygienic and safe work environment.

Innate Therapies have attained the COVID-19 Infection Control Training Certificate provided by the Government for health care workers. See certificate attached below. Innate Therapies Geelong also have a current COVID SafePlan in place. 


Along with additional screening questions, you are also required wear a face mask and sanitise your hands before entering our clinic. Your temperature will also be checked on arrival with a contact-less thermometer and your therapist will also be wearing a face mask. 


A mask not only is an extra precaution, it's also a reminder to stay hygienic and mindful during this time. Giving both clients and therapist an added peace of mind. Face coverings are helpful to stop droplets spreading when someone speaks, laughs, coughs or sneezes.

**Please note much of the below information is straight from my Association 'Massage & Myotherapy Australia'.

Who can Innate Therapies treat?

While this does change by state, it is recommend to only treating clients in instances where it will provide a health benefit. In most instances, relaxation massages should not be considered until restrictions are lifted. You should also keep in mind restrictions that have been placed on locations such as aged care facilities and be mindful of venerable demographics such as aged persons, cancer patients and the autoimmune.

Are there any time restrictions on treating?

There are no time restrictions in place, however, limited exposure to clients will be considered if possible.

How long do I need to wait between appointments?

There is currently no official time you need to wait between appointments set by the Government. However Innate Therapies ensures there's at least a 20 minute gap between each of our clients so that we are properly able to clean and maintain hygiene/ infection control procedures. 

What minimum level of hygiene and infection control is maintain at Innate Therapies?

Consider the following as a minimum:

  • Washed hands with soap and water for at least 20 seconds between every client.

  • Wipe down any surface with antibacterial solution that has been touched.

  • Fresh linen, changed between each client and ensure that they are washed in hot water (minimum 60°C) with soap or detergent before using them again.

  • Extended screening questions, hand sanitiser and temperature checks apon arrival to the clinic.

  • Both therapist and client wear a face mask at all times. 

How does Innate Therapies maintain social distancing during treatments?

The 1.5 metre rule for social distancing does not apply to trained healthcare professionals when treating clients. Ensure you adhere to strict hygiene and infection control and update your informed consent/ screening questions.

Is Innate Therapies an Allied Health service?

Remedial massage therapy and myotherapy are not registered AHPRA health practices and hence are not considered an Allied Health or medical service under the relevant legislation regardless of how you practice. Therefore, Remedial massage shall not operate under Stage 4 Restrictions unless under the referral of a Doctor or WorkCover for medical reasons.

Are the Private Health Funds still providing rebates?

As of 30 July 2020, we have received confirmation that every Private Health Fund except the funds under ARHG are currently providing rebates as normal. Funds under ARHG are assessing rebates on a case by case basis and may require a manual receipt. 

Regional Victoria COVID-19 Update on Latest Requirements from my Association 'Massage & Myotherapy Australia'.

Beginning at 11.59pm on Sunday 2 August, a new State Government directive will require everyone who lives in Victoria, including regional Victoria, to wear a mask or face covering when they leave their home.


This means that massage therapists and their clients in all of Victoria will be required to wear masks during treatment unless they have a lawful reason for not doing so.


Below this page are some images illustrating the additional methods that Innate Therapies utilise to stop the spread and to remain as safe and hygienic as possible.


To date, we now have formal confirmation from all states and territories that remedial massage and myotherapy are deemed essential services within Stage 3 Restrictions.  However, Remedial massage therapy and myotherapy are not registered health practices and hence are not considered an Allied Health or medical service under the Stage 4 Restrictions. The status of this is subject to change as new Department of Health directives are released and revised.


We hope you are all well and keeping safe during these times.

Take care!

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Innate Therapies Geelong | 1/204 Myers Street, Geelong VIC 3220